Spread the cost of maintaining and developing your software with one of our support packages.

Choose the plan that’s right for you

Each of our support packages include a fixed number of development and maintenance hours at a reduce rate to our ‘ad hoc’ support cost.  Each level up includes added features such a quicker response times and a more hands approach to supporting your company.

If you are thinking about website or software maintenance for your business it is advisable to discuss your requirements to find the option that best suits your needs.

BASIC

INCLUDES:
60 support hours per year
48 hour response time
Monthly backups
System developments
Database updates included
Security updates included
Ticketed support log
£320month

STANDARD

INCLUDES:
120 support hours per year
48 hour response time
Weekly backups
System developments
Database updates included
Security updates included
Project Manager
Build APIs
Connect third-party platforms
Ticketed support log
Email Support
£640month

advanced

INCLUDES:
240 support hours per year
24 hour response time
Daily backups
System developments
Database updates included
Security updates included
Project Manager
Build API’s
Connect third-party platforms
Develop new platforms / new systems
Develop new plugins / modules
Ticketed support log
Email and telephone support
£1280month

Why do you need maintenance?

The Business environment and Technology are two of the fastest changing aspects of our world.  It is increasingly important to make sure that your business is always taking advantage of the best that your software has to offer and that your software matches the business requirements of the time. Regular updates and maintenance will allow you to keep up with market trends and ensure your business is as efficient and effective as it can be.

Our Maintenance Packages

All of our packages cover software and website maintenance, whether it is an original Aelite product or it has been created by another agency.  Each package is slightly different, however they all include development and system updates. With the Standard and Advanced packages you have the benefit of a Project Manager, who at the start of your contract will discuss your full requirements to devise a strategy and business plan.  Having a dedicated Project Manager on hand, you will form a relationship to determine what changes are most important for you and help to manage the hours you have allocated for maintenance and feature requests.  With the Advanced package you could potentially develop an entirely new system or website, which is a great way to spread the cost.